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If You re Going to Compromise, Compromise Up! wedding anniversary. For dinner, Laura ordered the house specialty, a lobster and pasta dish, and was disappointed. The lobster was barely warm, and the pasta was overcooked. Also, Laura had specified that she didn t want garlic in her dish, and there was lots of garlic. On top of all this, the la carte dish cost $45. When Laura s husband sensed that she was dissatisfied, he offered to ask their server to correct the problem, but Laura objected. She tried to convince her husband that the problem was no big deal and that she could live with the cold, limp, garlicky seafood dinner. Obviously, Laura felt intimidated by the restaurant s tony surroundings and formallooking waitstaff. She was sure that their waiter would be angry at her disapproval of the meal after all, no one else seemed to be complaining. Laura settled for less, and that s exactly what she got.

Jennifer knows that she has the power to change or enhance her self-perception and that by activating her brain and all of her intelligence, she can pave her own road a high road of positive self-worth and move forward full steam ahead. After completing this list, Margaret shared her thoughts and the list with her seminar teammates. They had her compare her own actions and choices with the actions and choices of her sister. The gap was evident, and so were the reasons why. Using this exercise as a life compass, Things do not change; Margaret slowly began the process of taking full responsibility for we change. how she treated herself and the self-perception that she held. HENRY DAVID THOREAU

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CHAPTER 11:

Microsoft, Citrix, and most hardware manufacturers provide patches, service packs, hotfixes, or other updates intended to ensure optimum performance, security, and stability of the systems. It is critical not only to keep up-to-date, but also to regression test all updates prior to installing them in a production environment. NOTE Before installing Presentation Server, please review the online Preinstallation Update Bulletin. The Preinstallation Update Bulletin offers late-breaking information and links to critical updates to server OSs and to Citrix installation files. A link to the bulletin is available on the Installation Checklist accessed through the autorun feature of the installation CDs.

When an audit s scope has been approved, it s time to develop a testing plan or testing program. This section covers stages that go into developing the test plan. The test plan involves the following stages: Understand the controls environment Identify control objectives and the controls to be tested Confirm an understanding of controls and identify test evidence Prepare the testing program document for testing

IT governance is more about business processes than it is about technology. This will make audits of IT governance rely more on interviews and documentation reviews than on inspections of information systems. Effective or ineffective IT governance is discernable in interviews of IT personnel as well as of business customers and end users. NOTE Governance questions on the exam will consider the ISACA s COBIT strategies as the standard, but will be generic enough in nature to ensure that an understanding of other common IT governance methods will remain applicable to the test-taker. Focus here on the measures and instruments used to validate the governance model. Problems in IT governance will manifest themselves through a variety of symptoms: Discontentment among staff or end users Burned-out or overworked IT staff, low IT morale, high turnover, and malaise among end users (about IT-supported systems) can indicate an IT department that lacks maturity and is falling behind on its methodology or is applying Band-Aid fixes to systems. Poor system performance Excessive incidents of unscheduled downtime, a large backlog of support tasks, and long wait times indicate a lack of attention to the quality of applications. Nonstandard hardware or software A mix of hardware or software technologies among applications or end-user systems may indicate a lack of technology standards, or the failure to enforce standards that are already in place. Project dysfunction An IT department suffering from late projects, aborted projects, and budget-busting projects indicates a lack of program and project management discipline. Highly critical personnel A disproportionate over-reliance on a few IT personnel indicates that responsibilities are not fairly apportioned over the entire IT staff. This may be a result of a lack of training, unqualified personnel, or high turnover.